When Service Fails and Fraud Rises: Why Shippers Are Switching to Secure Freight Brokerage

For many shippers, the decision to change their freight partner doesn’t come from a strategic planning session—it comes from a failure.

A stolen load.
A double-brokered shipment.
A missed delivery that shuts down production.
A broker that suddenly stops answering the phone.

In moments like these, reliability becomes more than a preference. It becomes a requirement.

The Breaking Point in Today’s Freight Market

Across industries, shippers are facing:

• Rising cargo theft
• Sophisticated fraud rings
• Inconsistent capacity
• Brokers chasing volume over accountability
• Technology that reports problems after it’s too late

For too many supply chains, freight brokerage has become reactive instead of protective.

What Shippers Want Now

Today’s logistics leaders are demanding:

• Stronger carrier verification
• Clear visibility across all modes
• Proactive disruption management
• Fewer brokers, better accountability
• A partner—not a transactional intermediary

This shift is exactly where Keller Freight Solutions thrives.

Security Isn’t a Feature. It’s the Foundation.

Keller Secure is not layered on top of operations—it defines them. Only about half of applying carriers meet Keller’s vetting standards. This drastically reduces exposure to:

• Double brokering
• Identity fraud
• Insurance gaps
• Unsafe equipment
• Non-compliant operators

Your freight moves only with carriers that meet Keller’s security expectations—every time.

From Crisis Recovery to Strategic Control

Many customers come to Keller after experiencing a failure. What they find isn’t just recovery—it’s stability:

• Reliable capacity even in tight markets
• Controlled access to trusted carrier networks
• Improved on-time performance
• Streamlined freight management across all modes
• Fewer vendors, stronger oversight

Instead of reacting to problems, they finally prevent them.

Real Visibility. Real Accountability.

With Keller Freight Solutions, visibility means more than dots on a screen. It means:

• Proactive updates before delays escalate
• Real-time shipment monitoring
• Data transparency
• Direct access to people empowered to solve problems

When something changes, you hear it from Keller first—not from your customer.

The Broker Shippers Trust When It Matters Most

Keller Freight Solutions is backed by more than 45 years of logistics experience, combining asset-based operational understanding with brokerage agility. We don’t just move freight—we protect supply chains.

When the market is volatile, when fraud is rising, and when service failures cost more than money—shippers choose Keller.

Because trust isn’t earned. It’s vetted.

If you’re reevaluating your freight strategy after a service failure—or simply ready for a more secure freight partner—Talk to a Keller Freight Expert today or Request a Freight Quote.