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Performance Guarantee

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Keller Logistics Group is the only asset-based 3PL that offers a full spectrum Performance Guarantee across all our third-party logistics services – transportation, warehousing, and co-packing.

Our trucking affiliate focuses the guarantee on 100% On Time Pick up & Delivery. If you have or are implementing OTIF (on time in full) performance metrics, especially if fines are imposed if the shipment is not delivered on time and in full, check out the performance guarantee page for more information.

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What We Guarantee

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100% On Time Pick-Up & Delivery

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100% Order Accuracy Fulfillment

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100% Incentory Accuracy

Customizable Performance Guarantee

Keller Logistics Group is the only asset-based 3PL that offers a full spectrum customizable Performance Guarantee across all our services – transportationwarehousing, and contract packaging.


Start by deciding what is most important to you and your business. What are you incentivized on? What expectations does your number one customer have of you and how can you ensure to meet those expectations? What goal are you trying to reach? How can we help you achieve these things?

We Are Responsive, Resourceful, Reliable People In Logistics

It’s not just a tagline. We promise to do what it takes to help you meet the business goal most important to you through your customized guarantee.


The answer is simple- because trust matters. It’s proven that high-trust relationships benefit both sides and strengthen a business partnership. Considering all the issues related to supply chain disruption and the complexities involved, the need for collaboration and innovation between partners is critical. We want you to trust that we will do anything we can to make our partnership with you successful. To prove that we back our service 100%, we promise to do What You Say When You Say, or We Pay.

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Performance Guarantee Business Brief

See how a major beverage manufacturer used our customizable performance guarantee to help them meet the stringent requirements of a big box retailer.

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“When asked why we chose to offer a guarantee at all, we believe in our abilities to perform at the highest level of customer satisfaction, so we’re willing to back it up.  When both the service provider and the customer have a stake in the result, service will be impeccable.”

We put our customers in the driver’s seat. Let’s talk about what aspect of our service is most impactful to your business and we will guarantee to work together with you to eliminate or minimize the issue you specify. Does your logistics provider guarantee their performance?

How About Guaranteed

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Billing Terms

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Increased Visability

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Improved Efficiencies


We’ve brought together the top questions we’ve received through our sales & customer services teams. If you have other questions, please give us a call, email, or use our Contact Us form.

A business partnership needs participation on both sides. We want to show you how much we stand behind our ability to follow through on what’s most important to you. You can trust us to do what’s in your best interest, and we want to help you succeed.

Every business focuses on different factors and every business struggles in different areas. We want this guarantee to be valuable to you – we want to help you reach incentives, increase efficiencies; overall, better some aspects of your business by working with us.

We promise to do what it takes to right the situation dependent on the conditions of the custom guarantee if we fail to meet the specific parameters outlined in your guarantee. The specifics will be worked out between you and our sales team when your custom guarantee is created.

Only you know what will help make your business stronger, what pain points your business is struggling with, or what could use some improvement. Why offer a generic guarantee that doesn’t matter to some businesses, when we are willing to guarantee our ability to help your business with its specific issue?

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Are You Thinking Of a Way This Guarantee Could Help Your Business?

Learn more about what makes Keller Logistics Group and its affiliates the best choice for your company’s 3PL logistics needs. Contact us to learn more about our services and request a no-obligation quote. Call 419-780-3767 or return our online contact form today.

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